Subscription/confirmation/create new user issues

Hi,

As a result of downgrading from Premier to Plus, putting the file online on 28/8/18, and then the subscription being allowed to lapse (by a few days) which entailed a 2 hour conversation to "fix" we are left with the following problems:

1.  EVERY time we log in, for all users, for all computers, the "Subscription Expired" window pops up.

     We login to the "read-only" file, which we then go to Help/Confirm and then are able to use the file.

2.  Now urgently trying to create a new user from the Administrator login but get the error message "Unable to invite user" "We're still getting your online file ready...etc"

Help - I have 2 phones on hold to MYOB support, one has been 1hr50mins so far, the other 40mins.

Any help from MYOB please?

Thanks