It has been over 13 months, 1000 of my hours invested to identify the issue. Months support has not done anything. Recently started responding and now they have messed up allocated transactions from 1/4/2020 till date.
it is not a complicated problem. Just accurate bank feed should be feed through. Please help.
Hi mumtaj,
Thank you so much for your post and welcome to the Community Forum!
My apologies for the late response. If you've already used the reference number, encountering this issue is common. Try editing the reference number in the transaction you're allocating to a higher one. After saving and matching that transaction, you should regain the ability to allocate the remaining transactions as usual. You can verify reference numbers in Banking >> Transaction History.
Additionally, ensure you're not in review mode; it's indicated in the top left of the screen. If you find yourself in review mode, simply click "Exit Review" and proceed to allocate your transactions.
Let me know if these steps don't resolve the issue, and we'll explore further troubleshooting options.
Please do let me know how you go on this.
Regards,
Earl
Hi Earl,
Not sure what are you referring. There are 3 years of transactions over 600-1000 of them unallocated by MYOB team, you want me to correct one by one?
