Company File Login gives error message "not responding"

Great, thank you so much Steven, I was able to use the 'Manage Libaries' help article to locate the relevant company file. 

Thanks for your simple but spot on advice!

I had the same problem.  I searched "Unable to open Accountright file" and a post came up with Run the Accountright Hotfix tool so I did that on the file I couldn't open and it fixed the problem.

Hi LeesaScanlon 

Sounds like Martie53 is spot on. Sounds like you need to arrange the tool that is available on Unable to open AccountRight file before you open that file in AccountRight. In saying that, if you would like to provide a copy of the diagnostic file we'll be happy to see if that is the case.

Thanks so much Martie53 I'll look up that post and give that a shot! 

Hi Steven, 

I'm having some difficulty with the fix

1. In opening the tool (invalid fingerprint error)

2. when I elect to ignore this security block, it does open up a MYOB "data utility" window (see screen shot attached), but when I click browse to open the relevant company file, I cannot locate myob program or the myob company file. What am I doing wrong? 

As an alternative, I've tried to follow the steps to provide you with the diagnostic file, but it only displays steps 1-6 i.e %localappdata% and locating the MYOB version. The rest of the steps can be viewed. 

Further assistance much appreciated!