I am having an issue when trying to receive a bulk lot of payments using AR2018.3, in that each time I try, an error message comes up, and I have to restart AR. This has happened several times, on two seperate computers, leading me to believe that the error is something to do with the company file. This is driving me nuts. NUTS. Can anybody help me?
if it's happening on multiple computers, are both those computers on the same network (Internet Connection or Domain)?
that said, I believe the diagnostic log could give some info here, here's a copy and paste of the instructions:
To find the Diagnostic Log:
1. Open your Start Menu
2. Type: %localappdata%
3. Open the %localappdata% folder:
4. Open the MYOB Folder.
5. Open the AccountRight Folder.
6. Open the Version folder (E.g: 2018.2)
7. Open the Diagnostics Folder.
8. Copy the Huxley.Application_xxxx.log file to your Desktop to get to it easier.
please post that here and we can see if this gives any information.
