Forum Discussion

ShellyHope2555's avatar
ShellyHope2555
3 months ago

Myob file stuck in backup, its need to be reset please

Hello, my file is stuck in backup mode

I did a back up, it seemed to stop

It then said connection with server lost

I then received message saying back up complete

I tried to log back into file and its says that backup in progress

 

Thank you

  • NikkyM's avatar
    NikkyM
    MYOB Staff
    3 months ago

    Hello,

    To assist you promptly, could you please confirm the following information through a private message:

     

    • The serial number of your product - You can find this under Setup >> Company Information.
    • The company file ID - You can locate this under Help >> About AccountRight/Accounting.
    • The version of the software you are using - You can find this under Help >> About AccountRight/Accounting.
    • Your full name and email address.
    • The business name associated with the company file.

     

    Once we have this information, we'll be better equipped to help you resolve the activation issue for your company file. 

     

    Cheers,

    Nikky