Owner access - not able to add new users

Hi kindyfinance,

Thank you for your post.

When you say the setup option is not available to you, is it not appearing at all in the setting dropdown? or is it greyed out (not letting you click into it)? See below:

Let me know how you get on. 

Hi Sam

The option to manage users is not available in our "set up" menu.   I am following myob instructions online to manage users.   Is this the correct place to manage users?   The menu items you have posted are displayed differently.  If this is the correct place to manage users, can you please advise where these menu options are accessible?

Thank you, Mel

Hi kindyfinance,

Thank you for those details and screenshot.

You have posted on the MYOB Business so I had provided instructions for that software, apologies. 

In your software, however, you should be able to see the 'User access' option when selecting the 'Setup' dropdown, but from your screenshot, it doesn't appear. This is generally because the company file administrator, or a user assigned the Administrator role, can only set up user access.

However, if you are the Administrator and still not seeing this option, please let me know so we can investigate further.

Hi Sam

Yes, I am the only administrator and user.   

Thank you for your help

Mel

Hi Mel,  kindyfinance 

In this case, could you please send me a private message with the following details:

• Serial number
• Business name 
• Your email address (used to sign in to the file)