Forum Discussion

Marie7's avatar
Marie7
Contributing User
11 days ago

Secure invoice - losing features in MYOB

 

From what I have read secure invoicing is a way to reduce the capacity  to switch off / on online payments system wide ?

Wanting us to open each card to stop online payments ?

Yet if we don't upgrade we loose the ability to send batches of invoices ? Down load each invoice and email.

Have I got this wrong ?

 

6 Replies

  • Marie7's avatar
    Marie7
    Contributing User
    10 days ago

    Hi - my question wasn't answered by that generic reply.

    Could my questions be answered.

  • cramptons's avatar
    cramptons
    Trusted Cover User
    10 days ago

    I think you have this right..  Why do we have to set up all this information to allow us to email invoices to our customers... when we do want to allow or use online payments???

  • cramptons's avatar
    cramptons
    Trusted Cover User
    10 days ago

    We do not need online payments, we are totally happy with our current methods of invoicing and payments methods,  and we are happy the security of these methods.  Cannot believe that MYOB are going to block us from emailing invoices because we have not set up direct debit authorities, and supplied financial information to them.

  • cramptons's avatar
    cramptons
    Trusted Cover User
    10 days ago

    Yes, you have it right... this is exactly what MYOB are trying to do.

    MYOB has to allow the basic accounting procedure of emailing invoices to our customers, without signing up for their online payment systems..

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    11 days ago

    Hi Marie7,

    Secure invoicing is an important upgrade we’re rolling out this year to customers who send invoices on MYOB subscription plans from Lite through to AccountRight Premier. It adds multiple layers of security for your clients' businesses, plus automation features designed to help them save time and accelerate cashflow.
     
    Why we're making this change
    Cybercrime costs Australian small businesses an estimated $300 million every year, and invoicing scams targeting small businesses are increasing in frequency, sophistication and impact. We’re upgrading the invoice experience to enhance the security of our platform for the benefit of everyone who uses it, including our valued partners, clients and customers, and the customers who pay their invoices. We want to work together to educate clients on the risks of invoice fraud and other scams and support them in adopting business verification as a means to building a safer payment ecosystem. 
     
    What happens if my client doesn’t complete the business verification process
    The secure distribution system is only available to verified businesses. If verification is not completed by specified deadlines, functionality for sharing and distributing invoices may be restricted. Specifically, the email, copy link and SMS options for invoice sharing will be disabled, and invoices will need to be downloaded and emailed manually until the business has been verified. 

    You can also visit this help page for additional info: Secure invoicing

    Regards,
    Earl

  • CJST's avatar
    CJST
    Experienced Cover User
    10 days ago

    MYOB. How can you ask businesses, that have supported you for years mind you, to verify themselves in such a way, give over sensitive business, banking and financial information for a service they don’t even want. Disgusted in the approach. Many of my clients don’t want the features you are demanding they sign up for, but still just want to email an invoice which they are already paying for within their subscriptions. Not very transparent in your emails or website.