Forum Discussion

Ultimate Cover User

9 days ago

Solved

Unable to open any local AccountRight files today

I'm attempting to open a local file, AccountRight v2026.3, Admin user with no password, error message advised incorrect password.

My colleague also failed to log in to a local file, same version, error msg: unable to automatically confirm your file.

A client's attempt also failed, same version, was prompted to confirm the file with zero days remaining. They are on a live chat session now.

Any advice on what's going on?

Mike_James
8 days ago
Thanks Doreen. My client's local file is now open, it required a confirmation file from support. My own local file does have a password, I mixed up a couple of emails. My colleagues local file access is not yet resolved, he will be in touch with support.

Doreen_P
MYOB Moderator
8 days ago
Hi Mike_James,

There haven’t been any wider issues reported with opening local files, so this one’s a bit unusual. Since you’re on the latest AccountRight 2026.3 and using the Admin login with no password (which normally works), it’s unlikely to be a simple password mix-up. The best next step is to reach out to our team so they can check what’s going on with file on our side. You can contact them by submitting a support case via My Account.

Cheers,

Doreen
Mike_James
Ultimate Cover User
8 days ago
Thanks Doreen. My client's local file is now open, it required a confirmation file from support. My own local file does have a password, I mixed up a couple of emails. My colleagues local file access is not yet resolved, he will be in touch with support.

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