Forum Discussion

Michelle32's avatar
Michelle32
Contributing User
2 years ago

User Access

We have just changed over to a new serial number to separate our company from another one.  In the new company all the User access has come over but the staff can not access the file.  I can not resend an invitation.  How can they get access to the file with the new serial number.  Please help.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi Michelle32,

     

    Thank you for reaching out to us. I regret to know that you're having issues with users that can't access your company file and I'll be more than happy to assist you. Please send me a Private Message containing the following:

     

    • New serial number
    • Business name
    • Your full name
    • Full name of users and their email address

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • Michelle32's avatar
      Michelle32
      Contributing User

      No sure how to private message.

       

      Details are:

      • Business name:  Dunmark Electronics Pty Ltd
      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi Michelle32,

         

        Thank you for your response and for the information. I've granted you an access to our Private Message. When you tried to resend invitation to these users, may I know the error message so I can further check on this. Invite a user to an online file, has detailed information and instructions to assist you with this.

         

        I have edited and removed your serial number and other sensitive information. Please do not add private information like serial number on public posts in the future and you can share these details when a moderator reaches out to you seeking additional information via Private Message.

         

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.