MYOB Multifactor Authentication

Hello Trevor_Harrison 

Just wanted to clarify that this is when logging in through a web browser on a PC that it is not recognising the push alert from your phone and you are having to enter the code manually.

Is this happening when logging in from another web browser? Is this happening after clearing your browser cache?

Does clicking on the "Remember me for 30 days" make a difference to having to manually enter it in or not?

Please let me know the above as I continue to investigate this. 

Hi ChrisMYOB

Yes you are correct, it occurs when logging into the Browser from any Web browser product, Edge, Chrome, Firefox on both the PC and my Android phone. 

It start when MYOB upgraded the MFA experience a couple of weeks ago to the new dialog that I pasted into my original message.  It worked fine before then

I receive the push notification but it is not being recognised when I accept it and then have to enter the code, which does work. 

Clearing the cache, clicking remember me do not work..

I doubt there is meant to be that weird code in the dialog box either.

Thanks