Forum Discussion

MELISSAORCHARD's avatar
MELISSAORCHARD
2 months ago
Solved

I've tried to process a MYOB payment today and once i authorise it, it shows 29/1/2025 and fails? I've done it twice now checking each time the date is 30/01/2025 (todays date)....How can i fix this?

 

  • Shella_A's avatar
    Shella_A
    2 months ago

    Hi there MELISSAORCHARD,

     

    Thanks for the screenshot. Payment failed status in super payment indicates that there is an error in the payment process. You will need to contact our support to fix this issue. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. See this link for more information.

     

     

    Regards,

    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 months ago

    Hi there MELISSAORCHARD,

     

    Thanks for the screenshot. Payment failed status in super payment indicates that there is an error in the payment process. You will need to contact our support to fix this issue. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. See this link for more information.

     

     

    Regards,

    Shella

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