No Timesheet Option in Myob Teams

Hi JaimeeAnn,  
 
Thanks for your post and welcome here to the Community Forum. We appreciate you for bringing your concern to our attention. Apologies for any inconvenience this has caused that the timesheet or roster is not showing on your MYOB teams and we genuinely appreciate your patience and understanding during this time.  
 
Regarding this issue, I would like to express gratitude for providing additional details about your concern, which will help us investigate further. If employees are unable to view timesheets or the roster within the App, you can advise them to log out and then log back in. If the issue persists, it may be necessary to uninstall and then reinstall the App.

If the problem persists despite the previous steps, the next course of action would be to delete the employee and then send them a new invitation. You can find detailed instructions on how to do this in our Help Article Using the MYOB Team admin portal.

Please let me know if you need further help.  
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.  
 
Cheers,  
Leneth

Hi Leneth,

Timesheets and rosters are not showing on my end or the employees end.

I had tried deleting location and resetting this also hasnt worked.

Thankyou

Hi JaimeeAnn, 

Thanks for the update on this and we are sorry to hear that the timesheets and rosters are also not showing on your end. We are thankful for your efforts in taking the time to troubleshoot the issue on your end. We value and appreciate your patience and understanding. 

There are several reasons why you are experiencing issues with MYOB Team timesheets and rosters not showing up for you or your employees. I would recommend taking these steps to troubleshoot and resolve the issue: 

1. Update the App:  

• Make sure that you and your employees are using the latest version of the MYOB Team app. Outdated versions may have bugs that can affect functionality. Update the app to the latest version if necessary. 

2. Clear Cache and Cookies:  

• If you are using MYOB Team in a web browser, clearing the browser's cache and cookies can help resolve display issues. Cached data may sometimes interfere with the proper loading of timesheets and rosters. 

3. Check User Permissions:  

• Review the user permissions and roles assigned to both you and your employees. Ensure that everyone has the necessary permissions to access timesheets and rosters. 

Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth