Forum Discussion

janjac's avatar
janjac
Experienced Cover User
3 years ago

Payslips emailed in the payroll process

When I go thru the payroll process, I am assuming that the payslips are emailed as part of that process which is completed when I hit "Done"

My employees complained that they had not received payslips and the only thing I could do is go back to the pay run and at the top of it there is a "Email" to click on - so does it not automatically email the payslips as part of the payroll process ? 

That's the conclusion I have come to which if there is no other way..... I want to slap someone !

3 Replies

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  • CloverQ's avatar
    CloverQ
    Former Staff
    3 years ago

    Hi janjac 

     

    When processing payroll transactions, after recording the pay and before getting to the 'Done' step, there is the option to email payslips. So you do need to hit that button (highlighted in the screenshot, a pop up window will appear to send the emails, once completed you'll see a tick in the 'Pay slip emailed' column to confirm it.

     

     

    Should you be interested in more details, please feel free to check out this Help article Do a pay run. If you have any further questions please feel free to let us know.

  • janjac's avatar
    janjac
    Experienced Cover User
    3 years ago

    Hi Clover,

     

    I went thru all of the steps to "Done" but my employees did not recieve their payslips.

    Once they have brought to my attention I have gone back to the pay page and clicked on the "Email Payslips" at the top and they have received after about 15 minutes, so this has now happened 3 times.

     

    Thank you

  • janjac's avatar
    janjac
    Experienced Cover User
    3 years ago

    In response to the email I received - Your solution was what I have been doing and it did not process so no - you have not provided a solution.

     

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