Removing contacts from electronic payments

Hi sharynne,

Could you please check if the payment method on the card is set to Electronic? If so, any future payments for this contact will keep appearing in the Prepare electronic payments window.

Regards,
Earl

Thank you for the reply but unfortunately this was not the solution.

Hi sharynne, 

Thanks for checking the payment method on your employee cards. It is a bit odd, as switching them to Cash or Cheque should stop those payments from hitting the electronic clearing account.

Best bet now is to get our support team to check your file and settings. Log in to My Account and create a support ticket or start a live chat (look for MOCA, our virtual assistant, and ask to connect with the team). They can check why all contacts are defaulting to electronic payments and help get it back to how you want it.

Regards,
Genreve