Superannuation still Funds requested
My superannuation payment still remains as funds requested. Can MYOB please have this sorted ASAP or reverse the transaction so it can be resubmitted.
Thanks you.
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Hi Leonie4
Thanks for your post. Can you please check the Super fund name entered into your software matches what is on the ATO Super fund look up page: superfundlookup.gov.au
Then make sure the employee is registered for the correct fund as some funds share the same USI.
Once that has been done reverse and reprocess the super payment by following the steps in this help article: Returned super contributions
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thanks Tracey for the reply, I have checked all super accounts and are correct and to go through and reverse all pays is VERY time consuming of which I don't have very much. I feel that MYOB need to sort this out.
Leonie
Hello Tracey,
I would like to see the Funds Requested transaction details removed before I process anothher payment request.
Leonie
Hi Leonie4
In order to reverse and reprocess the super payment you will need to follow the steps in that help article.
If you have any questions or concerns, please don't hesitate to reach out to our team at superannuation@myob.com
Please let me know if you need further help.
