Changing account numbers when nominating an item number

I am having the same issue. Did you find the solution? 

Thanks in advance. 

Hi Elana_K, 

Thanks for your post. Are you able to provide a screenshot of the message you receive when trying to change this so I can take a look into this for you. 

Hi Melissa, 

The attached is the error or greyed out accounts section.

Kind regards, 

Ref

Hi REF, 

Thanks for your post. I can see one of our moderators have responded to your post here in regards to your question,  you won't be able to change the account used when an item has been selected for the transaction. 

I have the same problem, called MYOB, it seams to be an update on all the myob products... 

looks like they are forcing me to change to xero ... :(

The work around is a nonsense.

No release notes relating to this change?

How were your customers advised of this change?

Hi Everyone

Thanks for the feedback on the MYOB Business product range.

As has been indicated, previously users could update the income account on the Item-based invoice with MYOB Business. This is no longer an option as we have limited that field selection and it is now greyed out. The reason is to prevent the user from selecting an incorrect account for that transaction and also to bring it in line with our other products in the market i.e. AccountRight Desktop.  

Going forward the account that is selected for item invoices is the linked account that is listed in the item's record. If you are needing to update that account this can be done prior to recording that invoice through the item's record. Alternatively, by creating a new item with that different linked account and using that on the invoice.

Once again we do understand that this is a change within the software and potentially to some users' workflow. However, to my knowledge, this is not an area that we are looking at reverting back to i.e. allowing that selection on an account for an invoice. The software has now been designed to pull that linked account going forward.

thanks,

how disapointing is your answer.

I dont really use items as it is irrelevant for my business. the same item can be coming from a different income account. 

i keep track of how my costumers income come. via advertising or refferal allocating the items on the invoices to the right income account.

if i am to stay with myob i will have to create a ridicully stupid amount of items for them to be allocated to the right account.

once again you are pushing me away to a competitor. so disppointing of myob.

Hi veronique 

Generally speaking, if you are not using items then I would recommend using a Service layout. An item layout is intended to be used if you are selling items.

You can change the field layout of an invoice using the cog on the right-hand side of the Create invoice window.

Thanks for your answer, but that doesnt work for my case.

Maybe after i allocate my bank feeds to the invoice I have a way of allocation the payment of the invoice (not the items) to the appropriate income account ? 

Is there a way to do that? So in theory will readjust my distribution of different incomes in my profit and loss satements?

thanks for your help. still trying to find a way around it..