hi team, we are trying to reconcile the charges from MYOB with the surcharges on the customer credit card payment receipts - they don't seem to add up.
sometimes myob is charging us more than the total surcharges for the month
is anyone able to provide a clear system/process to reconcile the amounts?
thankyou
Hi Manal-Hafza
Thanks for your post. You'll be sent an invoice for any incurred fees and charges, and then billed on a monthly basis via direct debit. If you're just getting set up for online invoice payments, you can select a separate account to pay your fees and charges. See Step 5 under Get Set up in this article: Online invoice payments
If you're already set up for online invoice payments, we'll charge the same account used to pay for your MYOB subscription. If you'd like to specify a different account you can change it by clicking your business name > Sales settings > Payments tab > Edit preferences > Edit your service preferences).
Let me know if you have any further questions after going through that help article.
Am i able to send you a document outlining the amounts deducted from the card, vs the calculations based on the MYOB article?
Hi Manal-Hafza
I sent you a private message with the best way to send this document. You can access your private messages by clicking on your avatar and selecting the envelop.
Thanks for the message,
it is not making much sense to me, am I able to schedule a call back please?
04xxxxxxx , if I don't answer because I am in a meeting, please leave a voice message with a call back number
appreciate the help!
Hi Manal-Hafza
You should have received an email from our Payby team discussing your transactions in July. If you have further questions I recommend replying to their email directly.
i have not received an email, not that I can see.
Can it be resent please?
Hi Manal-Hafza
I have sent you a private message. To access this, go to your avator on the top right and select the envelope.
