Credit for customer shows in contact details but has not applied directly to his invoice

Question

HiI have a client that shows a credit in his customer details.He has an outsyanding invoice but the credit does not show on this and says he still owes the full amount.How do I get the credit onto his invoice?Thank you for your help

tracey_h · Answer

Hi&nbsp;8256342&nbsp;
&nbsp;
Sorry to see that no one has replied to you yet. If the credit has been raised you would then need to apply it to the open invoice. The Help Article, Processing customer returns, has detailed instructions for this.
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Please let me know if you need further help.
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If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Credit for customer shows in contact details but has not applied directly to his invoice

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