Invoice status not updating

Hi mcarthurdl,

Thank you so much for your post and welcome to the Community Forum!

My apologies for the late response. We're currently addressing an issue where the invoice status incorrectly displays as overdue, even when it's paid in full. The temporary workaround involves resending the invoices. If you're referring to the customer's copy of the invoice and the "View all activity" window in the Sale transaction, please note that the payment status update is typically linked to Online invoice payments. 

While we acknowledge that this is not an ideal situation, our product development teams are actively working on a permanent fix for future releases. In the meantime, we appreciate your understanding and kindly ask you to follow the provided workaround. We apologize for any inconvenience this may have caused. 

Feel free to post again, we're happy to help!
Regards,
Earl

mcarthurdl,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl