Forum Discussion

megTB's avatar
megTB
Experienced User
3 years ago
Solved

Items not able to be used or edited.

Since the rollover, I have a variety of items that will not appear on invoices and can not be edited. I constantly get the error message: 

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Is there a fix to this or do I need to delete and start again? 
Thanks Meg
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi megTB, 

     

    Thank you for your post. I've had a script run over your file that should resolve this, can you please sign out of your file > clear your browser cache > Sign back into your file. You should be able to delete the invoice now. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi megTB, 

     

    Thank you for your post. I've had a script run over your file that should resolve this, can you please sign out of your file > clear your browser cache > Sign back into your file. You should be able to delete the invoice now. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

  • megTB's avatar
    megTB
    Experienced User
    3 years ago

    Thank you! Can finally get those invoices up to date.

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    3 years ago

    Hi bca2154 

     

    Thanks for your post. I have ran a script over your file with a serial number ending on 0191. Please sign out of your file, clear the cache and log in again. Let me know if that worked for you!

  • bca2154's avatar
    bca2154
    3 years ago

    It worked! Thank you so much Yanike_S  for resolving this so quickly. I really appreciate it.

  • bca2154's avatar
    bca2154
    3 years ago

    Hi Melisa_D , I am having the same issue with my file (items not being able to be used in invoices or even opened from the Items page since the upgrade). May I please have the next steps/info you need from me, in order to get you to run the script over my file also? Thank you so much!

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