Forum Discussion

Washontherocks's avatar
Washontherocks
3 years ago

Linking bills in tray to closed bills

I am trying to link a scanned bill ( supermarket receipt) to a closed bill. It comes up with following error message: Network request failed

I've also tried to bring up the closed invoice and try to link it with the docket in the tray. It says "succesfull" but the docket stays in the tray and the bill has no attachment.

Can anyone help?

THanks

 

3 Replies

Replies have been turned off for this discussion
  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Washontherocks, 

     

    Thanks for your post and welcome to the Community Forum ! This is something that has been raised with our teams and being looked into, as a work around to link the In Tray document you would need to delete the bill and create a new bill using the In Tray document by clicking the ellipsis (3 dots) button at the end of the document line and choose Create bill.

     

    Do let me know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • henry_'s avatar
      henry_
      Contributing User
      3 years ago

      Hi Melisa, 

       

      Has there been any update on a fix to this error? I am also experiencing this problem.

       

      Thanks,
      Henry

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi henry_, 

         

        Thanks for your post and welcome to the Community Forum ! This is still currently with our product teams, it is recommend to use the work around mentioned above.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.