Forum Discussion

lizzidon's avatar
lizzidon
3 years ago

My client received my invoice with wrong information. It has the another company's charges on it.

I raised an invoice for a client today for $1000 + GST. The invoice they have received has my name and ABN, bank details etc, but the invoice itself is made out to a completely different company and is $35,744.05 + GST.

 

This is a privacy issue as I can see exactly what this other company is charging to their clients and who their client is.

It is also extremely unprofessional and embarressing that my client has not received my invoice for the correct amount. 

 

Please fix this ASAP. If this ever happens again I am switching to Zero.

2 Replies

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  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 years ago

    Hi lizzidon 

     

    There are several users reporting this behavior in AR2023 starting 6-8 weeks ago. It seems to be related to using MYOB's direct emailing system with online files. Doesn't seem to matter if you are using the desktop app to access the online file or the browser interface. Until resolved, it might be wiser to use emailing via Outlook instead.

     

    MYOB are yet to acknowledge the issue as caused by their systems and haven not yet found a solution. They simply ask users to sent the details to a moderator directly for it to be investigated.

     

    Regards

    Gavin

    • lizzidon's avatar
      lizzidon
      2 years ago

      Hi Gavin,

      Thank you very much for the information.

      That is terrible that MYOB has not acknowledged the data breach, they haven't even bothered to reply to this thread. 
      thank you for the advice, I unfortunately do not use Outlook. I may switch to zero.

      Cheers!

       

       

      gavin12345 wrote:

      Hi lizzidon 

       

      There are several users reporting this behavior in AR2023 starting 6-8 weeks ago. It seems to be related to using MYOB's direct emailing system with online files. Doesn't seem to matter if you are using the desktop app to access the online file or the browser interface. Until resolved, it might be wiser to use emailing via Outlook instead.

       

      MYOB are yet to acknowledge the issue as caused by their systems and haven not yet found a solution. They simply ask users to sent the details to a moderator directly for it to be investigated.

       

      Regards

      Gavin




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