Secure Invoicing - Help pls.

Hey IH293 

After completing the verification process, online payments will be switched on by default. However, once verified, you can adjust your settings to suit your business needs including turning on/off online payments as a whole from your settings if you have no need for it. Let me know if you have any further questions. 

Hey Curidy 

You will have the option to switch on/off online payments in your file settings if you don't want it once the verification process has been completed for secure invoicing. 

100% agree.  We are a small business and don't really benefit from this outrageously priced subscription.  Now we can't send our Invoices out.... Definitely time to leave. 

Hey FSTA31996 

Once the verification process is complete, you will have the option to switch on/off online payments based on your business needs.

I will follow up with our onboarding team on the status of your verification and will provide an update as soon as I can. 

Hey FSTA31996 

Our onboarding team have confirmed they have received your documents and are working through the verification process. You can expect to hear from the team as soon as this is complete. Feel free to reach out if there's anything further!

IH293Genreve_S 

I completely agree with IH293 . We don't want online payments to be an option for our business, it works fine as it is. We email the invoice, the client pays it. Saying that we can't send invoices without agreeing to this is rubbish defeats the invoicing portion of the system.

I too started the process and just before accepting it says 

Please read the terms and conditions for Online Payments before deciding to acquire or use the services

It's not really a decision to acquire or use the service if you can't send invoices without it! I have read elsewhere that you can turn off the request for payment to be made online (so a fee isn't charged) BUT you have to do it on each and every invoice, you can't do it so all invoices created don't have the online payment option and you also can't mark certain clients as not having the online payment option. So if you forget to do it on every invoice you'll still get charged a fee!

Genreve_Sit's all well and good for MYOB to keep marking the posts as resolved but they aren't resolved. We don't want to pay fees on invoices that are paid to us when it all works fine as it is.

We have same issue. We are using MYOB email to send an Invoice to our customer.

This service we already pay to MYOB with monthly subscription fee. Now MYOB advise if we don't complete 'verification' process (mean if we don't give them bank direct debit authority) we no going to be able to use email to send that  invoice. 

Some comments above suggesting an option to opt out once you go through 'verification' but if you opt out you will automatically lose ability to email invoice to customer till MYOB will keep your Direct debit authority on their system. Customer Service confirmed to me today that there is no possibility to opt out!

If some businesses want to pay directly an Invoice they can go through verification process and give their bank card details. But forcing businesses  to give to MYOB direct debit authority for  something what we no going to use is not ok. I believe this 'security' is designed to collect $ % fee on Invoices and bring more money to MYOB. 

The email that MYOB send to us states that there will be "no change to your base subscription price" BUT the fine print at the bottom of the email states that "fees will apply of $0.25 per transaction +1.8% of total invoice" if we choose to share invoices via email, copy a link or SMS directly from the MYOB platform.

Even those change are too excessive...not complies with the ban on excessive surcharges as 1.8% plus 0.25c per transaction is much higher than listed as acceptable which starts at 0.5%.  As invoice is issue by us I am sure  customers will complain about https://www.accc.gov.au/consumers/pricing/card-surcharges

Well it is time to see Ombudsman opinion.

Hi IH293,

Secure Invoicing provides an added layer of security to your invoices, helping to protect against fraud and ensuring that payments are made securely. You can read more about its benefits here. If you have further questions, you can create a support ticket from the MyAccount window to receive help.

Feel free to post again if you need any other help.

Thanks,

Genreve

Hi PB01,

When you upgrade to secure invoicing, we verify your business details to ensure security, and requirements vary by business structure. For sole traders with documents ready, this takes around 15-20 minutes. For more complex entities, it may take longer, as we might need additional documents for key officials or owners. Once everything is submitted, verification usually completes in 1-3 business days. If you require further support during this verification process, please raise a case via My Account and we can take it forwards from there. 

Regards,

Sai

Hi Kirsti1,

Transaction fees only apply if a customer chooses to pay using a secure online payment method (e.g. PayPal). Fees are passed on to customers by default after upgrading, however, you can always adjust your payment settings to suit your business needs -- and your customers do not have to pay using a secure payment method. Upgrading is required if you’d like to offer your customers a secure end-to-end invoicing experience.

More information on fees and surcharging can be found on this page. 

Thanks,
Genreve

unfortunately kristi1  that is correct and I am still waiting for MYOB how we can default all customers to not be able to pay online so we don't have to pay the fee and neither does the customer

Hey MortonHealth 

We haven't switched off the ability to like comments or add new comments to a thread. If you're unable to like any comments, can you please add a screenshot of what you're able to see and we can take a deeper look into it. 

Yes we will join too.  This is a ridiculous imposition to our business.

This is just silliness. We have logged in securely with authenticator and have to go through a further security process. Apparent required upgrade with threat not to be allowed to use email etc for invoices if you don't choose "free upgrade". Whay don't you just upgrade like you do anyway. Just seems like a marketing ploy and makes you wary. Such a pity we can't just keep a simple accounting system simple and helpful. Not sure why but apparently this is not being experienced by other clients of MYOB of my accountant. Not happy with intrusion :(

What absolute rubbish- the amount of info required to continue to send invoices is way over the top and completely unnecessary. Add to this the fees they are trying to scam its time to move on.