Trying to reject an einvoice from Bunnings - Sorry we can't send the eInvoice response right now, please try again later.

Hi Danielle_G,

Thanks for your detailed post. This error can be resolved by clearing your browser cache and history to avoid software discrepancies. I also recommend visiting this post, which has a solution for this issue. EInvoice

Feel free to post again, we're happy to help!

Regards,
Earl

Thanks for your reply.

I have cleared my browser cache, but the issue is still happening.

The link you have given with a solution does not actually have a solution I can use. We do not use e-invoicing to send invoices. 

This issue relates to an e-invoice we have received that I am unable to reject.

Hi Danielle_G,

Thank you for letting us know. Please try logging out and logging back in. Additionally, you might want to try using a different browser to see if that resolves the issue.

Regards,

Sai

Hi Sai

I have cleared Chrome browser cache for all time. Closed browser. Opened browser, logged into MYOB, tried to reject invoice. Error message still appears.

Repeated on Microsoft Edge. Same result.

Hi Danielle_G , 

Generally, invoices that were already uploaded to your email go straight into your In Tray uploads. You can open your In Tray window directly and delete the duplicates from there. I recommend reading through these articles; Working with Uploaded Documents and Uploading Documents Via Email, as this will help you understand how invoices sent to you are handled. 

In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve

Genreve

I cannot delete these e-invoices. They were sent from Bunnings via Peppol.

They were not uploaded via email.

Hi Danielle_G,

Thank you for reaching out! Peppol is a third-party software and we at MYOB don't directly handle third-party integrations. If you're having trouble rejecting e-invoices, please check this Help article: Receiving eInvoices. However, if the issue persists, it would be best to reach out to Peppol for further assistance regarding the duplicated e-invoice. 
 
Feel free to get in touch if you need more help.

Cheers,

Princess

Hi Princess

Thank you for your reply.  I will attempt to contact both Bunnings and Peppol somehow regarding this.

This is still an MYOB issue if you are unable to delete something from MYOB.

There needs to be a way to do this from within MYOB

Hi Danielle_G,

I get that you're having trouble rejecting an eInvoice from within MYOB. There could be a few reasons why this is happening. It might be that the sender isn't set up to accept certain types of messages, or their access point could be down. This seems like a tricky issue that might need some more digging into. You could try reaching out to Bunnings and Peppol, as you mentioned. But also, feel free to get in touch with us directly or check out our help sites like myob.com/support or myaccount.myob.com. There, you'll find MOCA, our virtual assistant. If MOCA can't help, you'll be automatically directed to our live chat team. You can also submit a support request via My Account.

Feel free to get in touch if you need more help.

Cheers,

Princess