Forum Discussion

Lisa539's avatar
Lisa539
Contributing User
3 years ago

wont except negative value on create bill. intermittently

Hi

I was trying to input a supplier return by creating a bill with a negitive value. i followed the instructions on the myob help site. the following error came up

 

An unrecognised error occurred - PurchaseEvent_NotMatchLiabilityAccountForTrackingPayables An unrecognised error occurred - PurchaseEvent_NotLiabilityAccountWarning A problem occurred with one of the transaction lines that has a negative decimal amount. Please delete the line, add a new line, and try again.

 

I tried to enter this bill/return several times with no luck.

 

I find that sometime if i enter a negitive value it works and someitmes it dosnt. eg bill is 1 cent out and i want to make it equal right amount. wont always allow me to change it. if i make it a discount it will work

thanks

1 Reply

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  • SamaraM's avatar
    SamaraM
    Former Staff
    3 years ago

    Hi Lisa539 

     

    Thank you for your post. Can you please clear your browser cache and then attempt to enter the bill again and see if you get the same error message?  

     

    If it does still occur, would you be able to reply with a screenshot of the error message and the bill so I can reproduce the error on my end?

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.