Inventory Purchase Not Processing

Hi michelletencate 

If MYOB 'freezes' when using the desktop application, I suggest you bring up the Task Manager and see if HuxleyApplication is using any CPU resources at the time. Sometimes 'Not Responding' actually means HuxleyApplication is very busy processing and if you forcibly close it you may lose data. This also may mean you file is very large and might benefit from a 'purge'.

If the CPU percentage for HuxleyApplication is zero, then you should be able to safely close and restart. You need to look into the cause for the freezing - either file corruption or another process is using your file at the same time. Look at the diagnostic logs. Attach to post.

Regards

Gavin

HI Gavin

Please find attached diagnostic logs from today.

Regards

Michelle

Hi michelletencate 

Thanks for attaching log.

Best I can tell is that Accountright is crashing when it tries to get the Attachment count for a Purchase Invoice:

MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIIPurchaseRegisterContainerService.MYOB.Huxley.ApplicationServices.Container.API.IPurchaseRegisterContainerService.GetAttachmentCounts

This triggers an Unhandled Exception - in other words the database engine doesn't know what to do next as it uncountered a situation the software developer did not anticipate.

As a result you get disconnected.

The underlying connection was closed: An unexpected error occurred on a receive. --->
System.IO.IOException: Unable to read data from the transport connection:
An existing connection was forcibly closed by the remote host. --->
System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

This likely means an error in the company file regarding linked documents, or an error on MYOB's server related to linked documents (In Tray).

I will tag a moderator Celia_B  or Earl_HD - hopefully one of them will be in touch with more information.

Regards

Gavin

Hi there

I am just following up on this has no one has responded. 

Thanks

Michelle

Hi michelletencate 

Thank you for the reply and for your patience. I've responded to the private message that you had sent. I've run a script over the file, are you still having the same issue? please let me know.

Kind regards,

Sai

Hi Gavin

We are having the same problem this month.  We cannot process a multi-line purchase invoice with items.  The app crashes when we go to record.  I've attached the log files for your reference.

Not sure if this is an issue but it looks like we need a script run again as well... - we do not have any negative on-hand items but we have a few itemsd that have qty on hand issues (refer images).

Regards

Michelle Tencate

Hi michelletencate 

The error message is different to the previous - seems like another issue you will need help from MYOB with. The long decimal negative numbers will also need to be fixed by MYOB, I have asked several times however MYOB decline to share the script for this issue.

Hi Isaiah_C 

Please assist michelletencate with these 2 new issues.

Regards

Gavin

Hi Gavin

We cannot process this invoice until this is resolved.  It is holding up our May month end.

Can someone please assist ASAP!!!

Regards

Michelle

Hi Gavin

We need someone to run a script over the file to clear the incorrect qty on hand.  I just tried to process the first line which is one of the items that has an incorrect qty on hand and it has dropped out (refer attached).  I have attached the diagnostic file for today as well.

Regards

Michelle

Hi michelletencate 

Am I not a MYOB employee, so I have referred you to a MYOB moderator in my earlier post. You will need to wait for a moderator to get back to you, or call MYOB directly, or sent the file to a 3rd party repairer for checking.

Regards

Gavin