All outgoing emails from MYOB prompt to choose outlook profile, 3 times.

Everytime we send an outgoing email via MYOB. Outlook will prompt for the profile before launching. And it asks it 3 times for 1 email to be sent.

 

1. Open existing bill in MYOB.

2. Select 'Send to', Then select 'Email'

3. Outlook prompts for profile to be used & launches 2 prompt windows at once. Click OK on the first

4. Second outlook prompt. Click OK on the second.

5. Outlook now launches a 3rd prompt for the profile to be used. Click OK on the third

6. Outlook will now show the blank email. 

7. Outlook promts a security question 'A program is trying to access email address information stored in outlook. If this is unexpected, click deny and verify your antivirus software is up-to-date. Click 'Allow'

8. Outlook drafts the email as per the email template in MYOB preferences. (no attachment added yet)

9. Outlook prompts the same as step 7 again and you have to click allow for a second time.

10. Attachment is now added to the email and after a few seconds the email has been moved to the outbox and is being sent.

 

MYOB accountright 2022.2 and the M365 is version 2204.

 

I only have 1 profile loaded. The profile is set as the default. The default app for email is set to outlook. If i send any other document through windows right click, send to. It will launch without the profile prompt. Only MYOB sending emails, triggers the profile prompt and security questions

 

I have also tried the following threads to no avail:

 

1. https://community.myob.com/t5/AccountRight-Sales-and-purchases/Outlook-2016-Defualt-email-not-being-used-by-AccountRight/td-p/393086

2. https://community.myob.com/t5/AccountRight-Sales-and-purchases/Email-Invoices-from-default-email-address/td-p/530482

 

Thanks

Cam