App not loading

Hi, 

I have the same problem. Shows the white box and a tick for a successful login but does not load into the application. I just updated my Iphone to version 18.2. Does anyone know how to fix?

I too have the same problem..

Hi ALL,

Currently, there are no reported issues on the backend that might be causing this problem. To fix this, further troubleshooting may be needed. Here are some steps you can try:

1. Reinstall the App: Uninstall the MYOB app and then reinstall it from the App Store.
2. Restart Your iPhone: Sometimes, a simple restart can resolve app issues.

If the issue persists, please reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MYOB Support or by submitting a support case at MYOB Account.

Regards,
Earl

Hello Earl,

I have uninstalled the app and reinstalled and now it logs in. I now have lost all my customer data. When I try create an invoice, i have no card files to select from. An error shows "Something's gone wrong. Tap below to try again" and nothing happens.

Regards,

Andrew

Hi AG90,

To assist you further, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They will be able to investigate the issue in more detail and provide the necessary guidance.

Regards,

Sai

Unfortunately, I have had this discussion with the MYOB support team in the past about contacts not working. They had me on the phone in total for about 3 hours and the end result was the team saying that they will call me back with a solution and I never heard back.

I had a work around for a bit that when I adjusted the card file in the application it updated and synced to the phone app. Now that I've accrued a bunch of customers since doing that... Since uninstalling and reinstalling I have now lost all the contacts and cannot do my normal invoices on the phone app (which is majority of my use with this MYOB).

I've tried adjusting card files but no contacts appear.

The community is my last hope before I'm forced to switch services

Same problem with app on mobile & app on iPad in store 

really annoying 

been an issue for days 

Hi Tyson_Pf, 

With the current difficulties you have logging in, it's best to get in touch with our support team. You can do this by creating a case in the MyAccount window or using the live chat feature through MOCA.

Regards,
Genreve

MOCA is useless as a help tool!

As we travel a lot for our business, using the app on the phone has been very useful.

This stinks to keep charging us more but no support or solutions for those of us that rely on the app!!!!

Ill be another customer leaving MYOB!!!!

My application is not working either, hasn't been for weeks. This is the first chance I've had to raise the issue. It's affecting my business, as I can't access anything to invoice on the go. I believe your app team need to work this out ASAP or I'll be moving to Xero.