Business verification

Hi Doreen,

Matter has finally been resolved but 2.5 hours on hold to speak to support is not acceptable.

Regards,

Karen Nelson

I am having similar issues - people who are running businesses do not have hours to wait on hold for something MYOB has introduced.  I do note, alot of people have similar issues - yet no where does it explain what the issue maybe and how to fix it. 

Hi Karnel,

Appreciate you looking out for your client. Since their business verification is incomplete, the best step is to follow up with our Financial Services team. They should be able to provide an update on the submitted support requests. I'll send you a private message with their direct number so you can get in touch with them directly.

Cheers,

Doreen

This verification is ridiculous. I have submitted many documents and still no verification. Who can I speak with to get this done.

Hey Thermelec 

I'd recommend raising a support ticket from your My Account dashboard if you have any questions or require assistance through the verification process, make sure you select 'Financial Services' when filling in the case fields. Step by step instructions to raise a case can be found on this page!

And yet again...another MYOB user that cant send emails because of business verification.  All information requested has been sent in a timely manner and I now cannot send invoice emails.  Been a MYOB user since 1999...that may have to change

And a support ticket has been sent...and I have been on hold for 30 mins as I type this.  Get your act together

Hi Eors1971 , I wanted to check in whether you reached the team yesterday? Please feel free to send me a private message with the case number for your support ticket if not, and I can help to escalate this for you. 
The team will be able to provide a temporary extension while your documents are being verified. 

Hi Mike

I was on hold for over 2 hours yesterday and gave up....was on hold for another 45 minutes this morning but managed to speak to some one who provided a temporary extension.  The apparent problem is Myob doesnt  have forward thinking and have enough people to verify the thousands of businesses that have had to apply for this verification.  It is stupid that I pay a monthly subscription to Myob and they pull this on us

Hi Doreen can you help me PLEASE?

I cannot email out invoices as my business verification is incomplete. I have submitted a support request but nobody has come back to me!!!  I have rang MYOB support 3 times now over the last 2 weeks but while waiting over an hour each time to be transferred to the Financial Services department I was cut off while waiting on all 3 occasions.

I am beyond frustrated with MYOB and their customer service is putrid!

Please contact me....

Hi Andy1711​ , I will send you a private message. Please send me back the case number for your support request and I will seek to get you an extension and escalation here. Thanks, Mike