Only found now that cannot access invoice reminders - searched and this was a problem over a year ago. Is it still being looked at? I know you can go to the web browser to access, but when will it be accessible again on the desktop?
Hi Rob2302,
Thank you for your post. We apologize for any inconvenience you're experiencing with the invoice reminders on the desktop. We understand the importance of this feature in the desktop version. This is a known issue, and our development team is actively working to address it and find a solution. While we don't have any specific time for when desktop access to invoice reminders will be restored, please be assured that our team is investigating. In the meantime, as you've mentioned, you can still access this through the web browser. We appreciate your patience as we work towards a solution, and we'll ensure your feedback is forwarded to the relevant team for consideration.
Please feel free to create a new post again if you need help in the future. We're here to help.
Cheers,
Princess
How long will it take MYOB to fix this issue. This has been going on for a while now
Hi Buffd,
Thank you for the post and for letting us know your concern. We do apologize for the inconvenience it may have caused you. We are fully aware that some of our customers are still affected by this issue, and our development team is already investigating about this. For now, you can manage the invoice reminder by going to app.myob.com. Go into Sales Settings > Reminders > Reminders Settings.
Please let me know if you need further help.
Kind regards,
Sai
This results in a blank screen.
Could you please advise how to turn off invoice reminders, some of our customers are reciving ten or more emails a day, everyday. Some are reciving invoice reminders for other compnaies. I have had to resort to removing email addresses from MYOB, not ideal.
Hi Bogalot,
Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.
We appreciate your patience with this. We're aware of an issue that results in some users only seeing a blank page when they click the Invoice Reminders button. We're working to fix this issue. If this affects you, you can open your invoice reminders settings when you access your company file in a web browser - just click your Business name> Sales settings> Reminders tab> Reminders settings button. This helpful article, setting up invoice reminders will give the detailed information and steps to assist you with this.
If you need further help, don't hesitate to start a new post and we'll be happy to assist.
Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Shella
Nope, this dosnt help.
MYOB is now sending invoice reminders even when I have removed all email addresses from customer cards.
Why would this be happening?
This thread shouldnt be vlosed as the problem hasnt been resolved.
Thanks for the response.
Apologized for the late reply. We appreciate your patience with this and we're sorry for any inconvenience. May we know if the invoice reminder is still sending when you do the next invoice after fixing the reminder setting button and following the given steps on the help article? Do let me know if you still need further help with this.
Regards,
Earl
