Capture not connecting to my account
I have downloaded myob capture but for some reason it's telling me i don't have the right myob account. I have account right so if this doesn't work is there something else I can use
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Hi Renee8218
Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.
Looking at our records I can see that you're using an MYOB Test Drive AccountRight live Plus, unfortunately capture app is not available to a free trial product and MYOB Capture app can only be used in AccountRight standard and above. More information on this is available on our help article Using the MYOB Capture app.
If you do require further assistance feel free to reply to this post.If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
LenethThank you 😊 for replying to my message
Does that mean that once i start paying for it I'll be able to connect with it ?
Hi Renee8218
Due to the limitations of the free trial product including the capture app, we recommend a full subscription to AccountRight plus to continue using the capture app.
Please don't hesitate to post again if you need help in the future.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
