When you click on the contact for an invoice, instead of opening up the contact, it just opens the contacts search.
Either the invoice or the contact would be useful, opening another search page doesn't help at all.
When opening multiple invoices if you click down the wrong column you just open a bunch of search pages, it makes no sense.
Hi _-_-_-_-_ ,
Thank you for your post and welcome to the Community Forum.
Regarding your concern, upon checking, we don't have a reported issue regarding this concern. Could you please try to do the basic troubleshooting like clearing the AccountRight cache and then try to log out and log back in after clearing the cache? If the issue persists, could you please send me a screenshots of what is showing on your screen so we can assist you further?
I hope this helps. If you still need assistance or if you have questions or concerns, please do not hesitate to create a new post. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi Celia_B
The issue is easy enough to see, for any invoice on the invoices page, click on the customer name which is a hyperlink.
You would expect this to take you to the customer or even the invoice, but it just takes you to the contact search page.
For bills the supplier name isn't a hyperlink, so it doesn't have the same functionality and so its not an issue for the Bills.
Not sure why, but my post was moved from where I posted it in the MYOB Business part to AccountRight. Althought they are the same product from a license side we are trying to use the web interface since it will likely be the only option at some point.
I avoid using the desktop app now, but of course there are still things completely missing from the online version like being able to create or change invoice designs or assign users access to the Capture app.
Hi _-_-_-_-_ ,
I appreciate your prompt response and the update you provided.
Regarding your concern about your post being transferred to the AccountRight board, I want to clarify that the move was made based on your subscription type, specifically AccountRight Premier. While both Essentials and AccountRight allow browser access to your files, it is important to note that certain features may vary between the desktop and browser versions. In AccountRight, although browser accessibility is maintained, there may be discrepancies in feature availability.
If you have any further questions or need additional assistance, please don't hesitate to reach out.
Thank you for your understanding.
Kind Regards,
Cel
