Emailing paid invoices

Question

Hi, when emailing paid invoices to customers the email has a big green pay now button even though when you click the button it says paid. &nbsp;Customers are complaining - how do we fix this?

komal_s · Answer

Hi&nbsp;CCPM&nbsp;Apologies for the delay in response.&nbsp;Can you please confirm if you're still experiencing this issue?&nbsp; If the invoices have been paid, the status should now be reflected.&nbsp;

ccpm · Answer

No, the problem still exists, &nbsp;I just emailed a paid invoice to myself and this is what shows in the email - when I click through it shows paid, but the email says it's still due.&nbsp;&nbsp;

komal_s · Answer

Hi&nbsp;CCPM&nbsp;
Thanks for attaching the screenshot.
&nbsp;
We will have to raise this with our development team and so we can organise that, please send me your product serial number and login email address by Private Message.

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Emailing paid invoices

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