When sending Sales and purchase invoices through MYOB, we have many instances where they dont send. We dont get notified of any error and we have to check every order in the 'sent emails' tab to make sure they have gone through. If nothing is there, we have to resend. A lot of times we also copy ourselves to make sure the invoice has been sent and we dont receive it either. This has become a lot more common and happening at least once a week
Hi SurfaceStudio,
Thank you for your post and welcome to the Community Forum.
Thank you for expressing your concern. In this regard, we had a known issue when sending sales and purchases invoices and this has been resolved, and currently we do not have a reported issue of being unable to send emails. We recommend trying to clear the AccountRight Cache, clearing them fixes certain problems. Once cleared, you can try to email a sales invoice to yourself to see if you can receive the email. Or if you have a large batch of emails, try to use a smaller date range.
Let me know if you need further assistance with this. We are happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Regards,
Cel
