Forum Discussion

NickieDee's avatar
NickieDee
4 months ago

MYOB CAPTURE SHUTS DOWN

Hi There,

I have been using Capture for years now but lately when I am capturing multipage invoices (2 or more pics) when i hit the send icon, the app just closes down and doesn't send the images to MYOB.

 

Its extremely frustrating, will there be a fix for this soon? I have tried clearing the cache and uninstalling/reinstalling but the issue still remains.

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  • Shella_A's avatar
    Shella_A
    MYOB Staff
    4 months ago

    Hi NickieDee,

     

    Thanks for reaching out. I get how this can be a hassle, and I appreciate your efforts in trying to solve the problem. To prevent MYOB Capture from shutting down, I suggest capturing invoices one at a time and seeing if there's any improvement.

     

    Let me know how you'd go on this and if you require further help.

     

     

    Kind regards,

    Shella