MYOB Invoice error attachment Azure related?

Question

Hello,Not sure if this error relates to last weeks Outage but on 29th August 6x Invoices were emailed directly from MYOB Accountright to clients with a copy emailed to us. One invoice that ended up in the mix is on our company template etc but is a Credit dated 5/4/2018 for a person not even in our system and the CR number is way out of sequence.Scanning the QR code goes to the correct Invoice.&nbsp;Trying to explain what has happened and I have no clue.....&nbsp;Thanks in advance.

amandacl · Answer

Hey ExclusiveGroup,&nbsp;
If you search the CR number on the credit note in question, are you able to locate it within your file?
&nbsp;
I can take a deeper look into this for you! Can you send me a Private Message with the following details please:

Serial Number
 Business Name
 Full Name + Email Address

&nbsp;
Look forward to hearing from you!
Cheers, Amanda.&nbsp;
&nbsp;
&nbsp;

mike_james · Answer

Hi&nbsp;ExclusiveGroup&nbsp;, this sounds like a known issue unrelated to the outage of last week. Other users have reported the same occurrences, ie invoices being sent out and received with completely unrelated information on them. I believe it is being investigated, as well it should be.

earl_hd · Answer

Hi ExclusiveGroup,I'd like to inquire whether you are still encountering this issue. If you are, please don't hesitate to post again, and we will be more than happy to provide further assistance.Regards,Earl

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MYOB Invoice error attachment Azure related?

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