Online Customer Payment error

Hi Ruth-DST 

Thanks for your post. 

I'm not currently aware of any known issues of this service being down, could you suggest to your client either clear their browser cache or try a different browser and see if this issue resolves? Otherwise please get the customer to check with the bank if their account is set up correctly

Let me know how you go. 

Thanks Yanike.   Clearing the Cache and checking the setup with the bank has not resolved the issue.  This is not a solitary issue it comes from multiple clients using different methods of payment and different banks, all of whom have used this method many times before and had no issues.  I understand that there have been some issues with the online payments, could this be a related issue?

Hi Ruth-DST 

Thanks for your message. We are not aware of any issues with online invoice payments at the time of your post. You could try to send the invoice to yourself and check if it is working from your end. As it seems to be isolated to some customers, I suspect it is related to changes on their computer. I would recommend using Google Chrome and trying an Incognito Window to see if the payments go through that way.