Forum Discussion

Rural_Youth_Tas's avatar
Rural_Youth_Tas
Contributing Cover User
14 days ago

Secure Invoicing - Default Payment Terms

Hello,

I am currently in the midst of the verification process but have noticed changes already, not happy about any of it either.  Our payment terms are 14 days from invoice. The first invoice I sent out, checked in my Outlook sent items, and noticed it looks different.  Clicked on the link out of interest (Click Here to See Invoice - why, I don't know, as the invoice is attached to the email!!!!)  But on this version of the invoice, it says up the top left corner, payment due 30 December. 

Did some googling (yes, more time spent on this upgrade we didn't want.....) and found where I can adjust payment terms through settings.  Good.  All done, thought that was that, but I have just done another invoice, and same thing.  Did I not click save when I adjusted it?  Went back to settings, and yes I had saved it, but then notice that setting payment terms will only apply to NEW CUSTOMERS.....  What is up with that! 
Who in their wisdom decided that our payment terms would be set at default of 30 days???  I have 1000's of customers already in the system, and our payment terms are locked in at 30 days for all of them???  Please tell me there is something I am missing here, I should be able to change the payment terms to our standard.

Hoping for a fix to this please?

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    13 days ago

    Hi Rural_Youth_Tas,

     

    Thanks for calling that out. I totally get why you're not happy with that. If you've already set your payment terms and the system suddenly decides it wants to do its own thing. For existing customers in your list, the system keeps whatever payment terms were already saved on their customer card, which is why you're seeing the 30-day terms showing up. 

     

    Here's the quick fix:

    1. Go to Card File > Cards List
    2. Open the customer's card
    3. Head to Selling Details
    4. Update the Terms to your standard (e.g.,14 days)
    5. Save

     

    If it's still being a pain after that, best to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They can take a closer look for you and help you fix it.

     

    Regards,

    Sai

  • Rural_Youth_Tas's avatar
    Rural_Youth_Tas
    Contributing Cover User
    13 days ago

    Hi Sai, thank you for getting back to me, I appreciate the quick fix.  Unfortunately we hadn't set payment terms in MYOB, just utilising what we put in our actual invoice template, so they are likely all on that default setting.  I have changed one and can see that it did work, so will just need to incorporate this into our processes to update all existing customers.  One by one....

     

    Kind regards,

    Linda