Supplier Card Incorrect Balance

Thanks Melisa.

Just sent PM.

Yes it was.

The timing was a bit off due to Christmas close down and then my time off from work.

But did the back up (without password), uploaded it to the DropZone link sent by your team.

Took a day for them to sort it out (my main concern being the impact with the rest of my staff using the file).

Repaired file was emailed back, downloaded to my local library for integrity checking.

Told my staff to ensure they were not still logged in at end of day, and the "online" file was repaired at 7am AEST (9am NZ time) and all went smoothly.

Followed the instructions to open the file through the "Online" Menu and NOT recently opened files.

Hope this helps anyone else with the same issue x

Hi Preshs_Oz, 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

• Serial number 
• Your full name and email address 
• Screenshot of the suppliers Balance (Please go to the suppliers card file > Select the blue arrow on the top right hand corner of the supplier card window)
• Screenshot of the Aged Receivables Summary report for this supplier dated 31/12/9998