Upload my MYOB File

are you using version 2020.1? - has your accountant accessed the file before?

have you tried this https://help.myob.com/wiki/display/ar/Put+your+company+file+online

Regards

Samantha

Wonderful - thanks for all your help!

i am very grateful  :)

no - when you log into file - via ccount right - click open - then click online instead of my library, or picking the file you last logged into

I would be inclined to go into the offline file - backup (maybe to desktop) then go into the online file - file - restore - select the one you just backed up and overwrite it

There is a different way here https://help.myob.com/wiki/display/ar/Restore+your+company+file#expand-Torestoreabackuponlinetoreplaceyouronlineworkingcompanyfile

Regards

Samantha

Hi Samantha,

Thank you for your reply!

Yes i am using 2020.1

After i choose to "go online - upload this file" ...i keep getting a message..

"Subscription required"

BUT i am already a subscriber - it says please contact myob and we can help you.

Im so confused :)

have you uploaded your file before?

Well i uploaded it yesterday but 80% through the power got cut off to our building...so it didnt finish...  

instead of uploading as new can you go into the file and click in bottom right hand corner work online?

Or have you tried signing in to online file - in case it did work yesterday? Click online, sign in and click on file on right hand side?

Regards Samantha

is this where i sign in ..."https://my.myob.com.au" ?