Forum Discussion

SUENAYLOR's avatar
SUENAYLOR
Experienced Cover User
3 years ago

ACCOUNT RIGHT WON'T LET ME PAY SUPERANNUATION

When I try to Pay Superannuation I get the following message:

 

There's been a problem connecting to AccountRight Live.

 

Possible causes include:

an issue with your internet connection

the compnay file is being upgraded or restored

the Account Right Live service is undergoing maintenance

 

I've been able to pay Super out of all our other 11 MYOB's

 

 

  • Hi SUENAYLOR

     

    Thanks for your post. I'd recommend going through the troubleshooting steps on our Help Article Error: Connection error for this error that you're receiving. If you're still experiencing the error after troubleshooting, do let me know so I can investigate further.