Forum Discussion

Chloe123's avatar
Chloe123
Experienced Cover User
4 years ago
Solved

AccountRight: Staffing and payroll

When I click "record" on the "You are about to record x pays" screen, the next screen I get is...
3 Process Payments - but everything is zero's
Cheques Recorded: 0 Amount: $0.00
Electronic Payments Recorded: 0 Amount: $0.00
Cash Payments Recorded: 0 Amount: $0.00

 

Serial number 8944

 

have a few pays to process today as pay is due today

  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi Chloe123 

     

    I've run the script so please log out and back in again. If you still have problems please let me know.

     

    You can tell if you file is online by the green banner at the bottom of the AccountRight window:

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

6 Replies

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  • Chloe123's avatar
    Chloe123
    Experienced Cover User
    4 years ago

    Thank you so much Tracey

     

    this has really helped me today

     

    I appreciate the assistance as i was unsure what i was doing wrong.

     

    thank you again :)

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi Chloe123 

     

    If your file is online I can run a script over your file to resolve that issue for you. I will need you to send me the Company file ID which you can find in Help>>About MYOB AccountRight.

  • Chloe123's avatar
    Chloe123
    Experienced Cover User
    4 years ago

    Hi Tracey

     

    I Think it is - 

     

    Company File ID is 1

  • Chloe123's avatar
    Chloe123
    Experienced Cover User
    4 years ago

    if its not, how do i make it back to being online again?

     

    stressing as the pays are due today 

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi Chloe123 

     

    I've run the script so please log out and back in again. If you still have problems please let me know.

     

    You can tell if you file is online by the green banner at the bottom of the AccountRight window:

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    You're very welcome Chloe123 I'm glad you're all sorted.

     

    Please don't hesitate to post again if you need help in the future.

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