Business Settings - unable to change email

Hi

just picked up a new client and have done the first payroll.  I then went to email payslip and got and error telling me emails wasn't set up in business settings.  So, I go to do that and it won't let me update.

This is what it tells me to do.

Please enable Emailing from desktop AccountRight preferences setting: Access the file via AccountRIght > Setup > Preferences > Emailing > Enable Send Emails Using AccountRight option.

the file is in the new Business format and when I go to the help for that page it tells me to do exactly what I am trying to do, and that if I can't fix it to contact help.

Has anyone had this issue and can tell me a solution without waiting for the help desk to get to me?

thanks in advance

Hi DeniseKingston 

This error means that emailing online function is not enabled. It can be enabled by opening AccountRight on your desktop app and then going to Setup > Preferences > Emailing > Enable Send Emails Using AccountRight option.

If you have already done that and still getting this error, please send me a screenshot of the window where you have enabled this setting and we'll investigate this further. 

Hi Komal

the file is now in the new MYOB business, so I am confused as to how I would open it in account right?  

thanks

Hi DeniseKingston 

In that case, can you please send me your serial number by Private Message so we can check the settings on our end?