Can not enter first payroll for July 2021

Great, thank you for your help and replies.

cheers Sandra

Hi sm-2100, 

Thank you for your post and welcome to the Community Forum ! When you receive the error message 'Something's gone wrong AccountRight needs to close' there should be an option for view error details on the bottom left hand side of that error. Can you please select this, save the error log and attach it to this thread so I can investigate. 

Hi Melisa,

Thank you I have attached the error log report for you.

regards Sandra

Hi sm-2100, 

Thank you for the diagnostic log. We have seen a number of users attempting to process their first pays in the new payroll year encountering a Something has gone wrong message with the following error log information:

Code:

System.ArgumentException

Message:

An item with the same key has already been added.

This is currently under investigation by our team and does appear to be impacting only offline (locally stored) company files.

For users that do have an Active AccountRight Live Subscription with a free space, uploading the file to the cloud via File>>Go Online (Upload this File) will alleviate this message and allow those pays to be processed in the new payroll year. Company files can then be restored locally via backing up (File>>Backup) and restoring that file (File>>Restore) is required to remain local. I can see on our records that you have a free cloud space for your file, if your file is file ID 6 (This can be checked by going to help > About MYOB AccountRight) you can upload your file to the cloud to resolve this.

Please do let me know how you go. 

Do you think the problem will be fixed in a few days for online users, if we wait ?

or

Do we have to move our file to the cloud every fortnight to run payroll, then save and return it to our online server, or will doing it once fix the problem?

thanks from Sandra

Hi Melisa

Is the only solution to upload our database into the cloud ?