Cannot open employee's card

Thank you Melisa.  All fixed. I appreciate your help.

Hi simonhammond, 

Thank you for your post and welcome to the Community Forum ! We do have a script that we can run over your AccountRight file to resolve this, please confirm the last 4 digits of your product serial number and the File ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can arrange this for you. 

Morning Melisa, 

I cant seem to private message you, when i hover over your icon and slect send message it takes me to a blank page?

Is there an email adress I can send the requierd information to? 

Thanks.

I have the same issue when trying to open an Employee's card, it errors every single time.  It is is one employee that is causing me grief and I can't go ahead with STP2 until this is fixed. 

AccountRight Application Error Report
=====================================
Application Version: 2022.2.24.6006
Application File Version: 2022.2.24.6053
Incident Id: a5c5b519-9746-4414-9d09-5b36c4067a0e
Time: Thursday, 7 April 2022 10:21:38 AM

Code:
Unknown (0)

Hi SallyW, 

Thanks for your post. I'm happy to arrange the script to be run over your file, can you please confirm the last 4 digits of your product serial number and the file ID of the file you're having issues with (This can be found by going to Help > About MYOB AccountRight). 

Hi Melisa,

2382 and Company File ID 1

Hi SallyW, 

I'm having troubles locating that serial number, can you please send me a private message  with the full serial number. 

I have just PM you.