Forum Discussion

MBBE's avatar
MBBE
4 years ago
Solved

Colonial First State

I have entered the details into MYOB and confirmed they are correct with the super fund, but MYOB is still saying that the employee number is incorrect?  How do I correct this?

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi MBBE 


    As discussed in our private conversation, the issue is with the wrong fund selected in the card file for this employee which is causing errors.

    Let me know how you go on after selecting the correct fund. 

7 Replies

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  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi MBBE 


    Welcome to the Community Forum!

     

    Can you please confirm the USI of the fund and also the first three digits of the employee membership number? 

  • MBBE's avatar
    MBBE
    4 years ago

    Hi Komal_S,

     

    The USI is FSF0361AU/FSF0361AU

     

    The first three digits of the membership number is 065

     

     

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi MBBE 


    The prefix is correct, can you please delete the membership number, save the changes, re-enter the membership number and try to pay super again? Do you still get the same error message? 

  • MBBE's avatar
    MBBE
    4 years ago

    I received the same error message 

     

     

    You need to enter a valid employee membership number for this employee.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi MBBE 


    In that case, can you please send me a screenshot of the error window, employee's card where membership number is entered and the fund details by Private Message so I can investigate further on what's causing it. 

  • MBBE's avatar
    MBBE
    4 years ago

    hi,

     

    I have already tried without the spaces, with spaces,  I have tried all manner of combinations and they still don't work.

     

     

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi MBBE 


    As discussed in our private conversation, the issue is with the wrong fund selected in the card file for this employee which is causing errors.

    Let me know how you go on after selecting the correct fund. 

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