Colonial Superannuation Fund Error

Question

HiI have been trying to pay super to Colonial Fund&nbsp;FSF0361AU and I have confirmed USI and employees membership number starts with 065.The error message I am receiving is " this superfund can no longer receive contributions using Pay Superannuation"&nbsp; -&nbsp;If I use another clearing facility I get no errors regarding this fund.Please advise how this can be fixed as employee has confirmed USI and membership number and if super is changed to another Colonial fund I get an error message that employee membership number is not correct.&nbsp;It seems to be a catch 22 situation.Thank you for any assistance.Kind regardsJenny

jenny_h · Answer

Error has been resolved quickly and efficiently by calling MYOB.

Jenny_H wrote:
Hi
I have been trying to pay super to Colonial Fund FSF0361AU and I have confirmed USI and employees membership number starts with 065.
The error message I am receiving is " this superfund can no longer receive contributions using Pay Superannuation" - If I use another clearing facility I get no errors regarding this fund.
Please advise how this can be fixed as employee has confirmed USI and membership number and if super is changed to another Colonial fund I get an error message that employee membership number is not correct.
It seems to be a catch 22 situation.
Thank you for any assistance.
Kind regards
Jenny

earl_hd · Answer

Hi Jenny_H&nbsp;Thank you so much for your post, We're glad to know that your problem has been resolved, If you encounter any problem/issues in the future, do not hesitate to post again in the forum.&nbsp;Regards,Earl.&nbsp;

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Colonial Superannuation Fund Error

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