Forum Discussion

Katy2's avatar
Katy2
Experienced User
4 years ago

Corrupt Employee Card

Hello,

 

Every time I try to open 2 particular employee's card files MYOB needs to close down - it is only these two particular employees cards. See error message:

 

 

6 Replies

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  • Katy2's avatar
    Katy2
    Experienced User
    4 years ago

    Awesome - thanks for your prompt help :)

     

    Have a great day

     

  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi Katy2,

     

    Thank you for your post, I'd be happy to look into this for you.

     

    Could you please let me know the last 4-digits of your serial number? 

  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi Katy2,

     

    That's great, cheers.

     

    I can see you have a few files under this serial number, could you adivse the Company file ID of the file in question? (Help > About MYOB AccountRight > Company File ID:___? )

  • Katy2's avatar
    Katy2
    Experienced User
    4 years ago

    19

     

    The employee surnames are Wickes and Green

  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi Katy2,

     

    Thank you for confirming that.

     

    I have just run the required script over your file.

     

    Please reach out if the issue persists. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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