Corrupted Employee Card

Question

One of our employee files is corrupted.&nbsp; Have spoken with MYOB a few times and issue is unresolved.&nbsp; Could you please assist.&nbsp; I have attached copy of error message
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*Edit: Removed attachment for security reasons ^SM

samaram · Answer

Hi&nbsp;Sharon1504&nbsp;
&nbsp;
Thanks for your post. So I can have a look into this, could you please send me the following details via&nbsp;Private Message:&nbsp;

Your serial number
Your account name and primary contact name&nbsp;&nbsp;
Confirmation a backup has been taken prior to us running the scripts

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

ecarroll · Answer

Hi I have the same issue and it is stopping me progressing to STP2. Can you please advise

sharon1504 · Answer

I finally got it resolved but it took a lot of phone calls.&nbsp; Eventually MYOB went into my file and fixed.

leneth_a · Answer

Hi Ecarroll
&nbsp;
Thanks for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a wealth of knowledge.
&nbsp;
So that we can investigate this further with you, could you please confirm the exact error message you are getting? Also, could you please send me the following information in a Private message:
&nbsp;

Serial number&nbsp;
 Your full name
 Email address&nbsp;
 Business name
 Company file name

&nbsp;
&nbsp;
Please let me know if you need further help.
&nbsp;
Cheers,Leneth

leneth_a · Answer

Hi Sharon1504
&nbsp;
Thanks for your post and Welcome here in the Community Forum. We're glad to hear that MYOB support we're able to fix it for you. We apologize for the inconvenience caused to you. Thank you for your patience and understanding.
&nbsp;
&nbsp;
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.
&nbsp;
Cheers,Leneth

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