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SuFish1's avatar
SuFish1
Experienced User
3 years ago

Duplicated employee record so now super won't go through accountright

HI I can't find a solution to this problem. Employee accidentally got set up again and paid but Super Fund is the same so now the payment won't go through because of the other record. I've changed the super info on the now inactive fund but it is making no difference.

 

Any work aroundss appreciated...

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  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi SuFish1,

     

    Thanks for reaching out. 

     

    So that I can advise further, is the error occuring when you're trying to authorize the batch from the 'Manage payments' window, or does the error occur when you're trying to record the super payments in the 'Pay Superannuation' window?

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